Questions & Answers

• What makes you different from other local floral designers? Why should someone hire you? Experience, capability, flower quality, personal service, and attention to detail..

• What is your customer satisfication cancellation policy? We're committed to your complete satisfaction and will work with you in any way we can..

• What are your standard payment terms? If you choose Phillip's for your wedding flowers, we will provide clear written terms. Of course, a deposit is required..

• When will you purchase (days before event) the wedding flowers? Do you have a refrigerator on-site? We import our own fresh flowers from around the world for the best in quality and value, always use the freshest flowers, and have ample florist quality refrigeration at all locations..

• In the past, how have you personalized the arrangement design to fit the wedding theme or couple? All of our wedding flowers are designed for the couple based on their preferred flowers, colors, and style. Customized themes are also available, as well as appropriate designs for a variety of faiths..

• Do you coordinate all the personal flowers? Can you stay for the ceremony? Is this an extra charge? We design and coordinate all the flowers and are happy to provide a wide variety of personal services depending on the couple's needs..

• Which type of flowers do you recommend for winter weddings? spring? summer? fall? Our design consultants will be happy to advise you based on your taste and budget..

• What is your event cancellation policy? Our design consultants will be happy to advise you..

• How many weddings do you work a year? What is the meximum weddings you book for a certain day? We design flowers for more than 100 weddings, receptions, and special events per year, but do limit the number per day whenever necessary to ensure top quality and service. So, it's best to schedule you consultation well in advance, if possible..

• Do you provide vases, arches, trellises, candelabras, urns? What is the charge? Yes, we provide a variety of rental items and accessories. Prices vary by item and quantity..

• Can you preserve the bouquet after the wedding? Is this included or an extra charge? We're happy to refer brides to local sources that specialize in bouquet preservation..

• How many people work at your shop? Will you personally design the floral arrangements? Phillip's has approximately 200 designers, delivery personnel, and other floral professionals to serve you and designs all of its own Chicago area wedding bouquets and centerpieces..

• Do you offer any silk or dried flower arrangements? Are they available for rent? Yes, silk flowers are available upon request, but they are not recommended for rental..

• Will you spend time setting up the flowers? How long? Is there an extrat charge? Yes, we provide set-up services as needed, as well. The time necessary and charges that may apply depend on the specific requirements..

• What is your design philosophy? Minimal? Traditional? Elegant? Edgy ? Modern? Phillip's designers are experienced in a remarkably wide variety of design styles..

• Can you deliver flowers to the wedding location and/or reception? What is the charge? We deliver to Chicago and suburbs for minimal amounts, and can transfer flowers from the ceremony to reception, too, if needed..

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